Citrix Receiver for Mac 12.6 and 12.7 Citrix Workspace on macOS Catalina: no audio on speakers The issue is still being investigated for earlier MacOS versions.
Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.
The funny thing is it used to work just yesterday, but I had to format my drive and install OS from scratch. Skype for Business can't find audio device, but when I go to the Windows volume manager, I both see my speakers and microphone detected as Citrix HDX Audio. I even purchased a separate equipment for USB audio output/input, thinking it could be a hardware issue with the laptop mic input jack, and the mic input from my laptop is still not being registered in the Remote Connection However HDX Realtime Connector can't connect for some reason. It just doesn't seem to work when remote desktop connection is established even with the right settings. We're Win10 1809, CVAD 1909 and I'm on the latest CR Workspace App. Working - If I disconnect the DAC and disconnect, those audio devices are now Plantronics BT600 (Plantronics BT600) and Onboard audio (Onboard audio).
Here's how to fix a microphone that's not working on your Mac Not working - If I log into a desktop with the DAC plugged in my 3 audio devices will be Plantronics BT600 (Citrix HDX), Onboard audio (Citrix HDX), Soundblaster G6 (Citrix HDX). However, you can also connect headsets and other mics via USB, a 3.5mm audio jack, or Bluetooth. Only in the customer's network, my colleagues are able to reach the for.Īpple MacBooks and many desktop Macs have built-in microphones. My suspicion is that the Media Engine tries to connect over the internet, which is impossible, because the local machines have to switch to a customer's network without any web access. To get this to work, they are supposed to use Citrix HDX RealTime Media Engine, but I can't get it to work for the sake of my life. I spun my wheels checking everything for 2 weeks (thinking it was a faulty mic. But as I mentioned, when you go to do a mic check, it always fails with levels too low. We can record audio via the usb mic using the built in windows 7 sound recorder and it works great! When you choose the mic that you want to use in Dragon, it has a level meter there too and the usb mic levels look great there. Then, it sends it over ICA to the softphone application on the virtual desktop. Generic HDX RealTime takes the audio from the user headset or microphone and compresses it. The bidirectional Citrix Audio Virtual Channel (CTXCAM) enables audio to be delivered efficiently over the network.
Note - my USB Camera is somehow working on my virtual desktop and in the windows 10 permissions screen I can see. The only thing of significance I did on this day was to install (and then later uninstall) Voiceemeter.
Client has Microphone redirection and Audio redirection enabled via citrix policies.